Cancellation and return policy
Return Policy
Due to the nature of our cigarette filter product as a personal use item, returns are not accepted. Even if the filter is unused, for hygiene and safety reasons, we cannot accept returns.
However, if the product arrives damaged or defective, please contact us so we can help resolve the issue. In such cases, we will work with you to provide a suitable solution.
If you experience any issues such as damage or defects, please contact us with your proof of purchase, and we will investigate the issue and offer an exchange or compensation.
Shipping Policy
How long after purchasing will my order be shipped?
Your orders will be shipped within 3 business days at the latest, starting from when we receive confirmation of your purchase. After the order is shipped, the delivery will be made by the carrier, based on the distance of the delivery address, within 1-3 business days.
If there are any unexpected issues on our part, we will notify you using the contact information provided in your membership details. Therefore, it is important that your membership details are complete and accurate.
Which shipping carrier will deliver my order?
Your order will be delivered to your address via Amazon Logistics or DHL. After placing your order, you will receive an email with a tracking number, which you can use to track the shipment through the carrier's “Track My Shipment” section, or you can find detailed information in the My Orders section on www.tarbustfilters.com.
How much is the shipping fee?
For purchases made on www.tarbustfilters.com, the shipping fee is automatically calculated based on the size and weight of the product(s) you have purchased.
Due to the nature of our cigarette filter product as a personal use item, returns are not accepted. Even if the filter is unused, for hygiene and safety reasons, we cannot accept returns.
However, if the product arrives damaged or defective, please contact us so we can help resolve the issue. In such cases, we will work with you to provide a suitable solution.
If you experience any issues such as damage or defects, please contact us with your proof of purchase, and we will investigate the issue and offer an exchange or compensation.
Shipping Policy
How long after purchasing will my order be shipped?
Your orders will be shipped within 3 business days at the latest, starting from when we receive confirmation of your purchase. After the order is shipped, the delivery will be made by the carrier, based on the distance of the delivery address, within 1-3 business days.
If there are any unexpected issues on our part, we will notify you using the contact information provided in your membership details. Therefore, it is important that your membership details are complete and accurate.
Which shipping carrier will deliver my order?
Your order will be delivered to your address via Amazon Logistics or DHL. After placing your order, you will receive an email with a tracking number, which you can use to track the shipment through the carrier's “Track My Shipment” section, or you can find detailed information in the My Orders section on www.tarbustfilters.com.
How much is the shipping fee?
For purchases made on www.tarbustfilters.com, the shipping fee is automatically calculated based on the size and weight of the product(s) you have purchased.